MAL Training

Supporting your Boss: The Exceptional Assistant

Course Profile / Background
The success or otherwise of every organization lies in how efficient the management of such organization is. Directors and chief executives of organizations cannot effectively function without the support of their secretaries / assistants In this workshop they will learn how to be exceptional assistants in the support of their bosses, organize for efficiency and impact, understand and manage visitors, understand and promote the image of their organization, improve their personality and learn how best to arrange meetings.

Target Participants
Secretaries, Personal Assistants & Office Assistants

Course Contents

  1. Organizing for impact: the character of an effective assistant
  2. Organizing for efficiency: Managing work space and resources
  3. The assistant as the face of the organization
  4. Managing your boss: Upward management
  5. Understanding and managing visitors
  6. Personal Branding: Making encounters count
  7. Communication Skills: Telephone, oral and written communication
  8. Arranging meetings

Course Delivery
Course delivery would be through taught sessions, analyzing case studies and through focus group discussions.

Course Outlines