MAL Training

Conflict Resolution and Management

Course Profile / Background
Growth and development can only be attained in environments where there is very little or minimal conflict. No organization can completely be devoid of conflicts (considering the fact that each organization is made up of individuals differing in personalities) but all organizations can constructively use conflicts if properly managed and resolved. In other words, conflicts can work for or against any organization depending on the direction in which it is channeled.

Target Participants
Managers, Dept Heads & Team Leaders

Course Objectives
The aim of this course is to empower participants with a hands-on knowledge of conflict management and resolution. This is designed to help participants understand practical ways to manage and resolve conflicts when they do arise and also how to reduce the occurrences of such within the organization. At the end of the training, participants would understand how to better manage the factors that are responsible for conflict generation within the organization.

Course Contents

•    Defining conflict resolution and management
•    The use of conflict management in an organization
•    Exploring factors that generate conflicts
•    Identifying signs and stages of conflict
•    How to manage and resolve conflict situations
•    Tips and guidelines for mediation processes

Course Delivery
The course will be delivered through straight lectures, the use of team building games, case studies, practical simulation exercises, and video shows.

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Course Outlines